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Sales Code Sets Up Complaints Advisory Panel

Thursday, 21st July 2011

Thoroughbred Breeders Australia chief executive Peter McGauran also noted a new Complaints Advisory Panel would “consider any allegation that an agent had breached the code with the aim of settling the dispute without recourse to legal action. The Panel’s responsibility is to use its best endeavours to conciliate & mediate any dispute, taking into account written submissions & a conference with the complainant & respondent. If no resolution is possible, then the complainant will be advised of their legal rights and, if necessary, the conduct of the agent referred to their relevant professional association for action under their disciplinary rules. Licensed persons will be dealt with under the rules of racing.”

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